Intro

We appreciate the trust you place in us when sharing your personal data. The security of that data is very important to us. In this document, we will explain how we collect, use and protect your personal data.

We will also explain what rights you have with regards to your personal data and how you can exercise those rights.

Who we are

Orthopaedic Specialist Partnership LLP is a group of consultants working together to offer a joined up orthopaedic service to patient and partners. Orthopaedic Specialists is the data controller. This means that Orthopaedic Specialists determines what data is collected, how this data is going to be used and how this data is protected.

Our correspondence address is:

Orthopaedic Specialist Partnership LLPHarley Street Specialist Hospital18-22 Queen Anne StreetLONDONW1G 8HUUnited Kingdom

If you have questions about how we process personal data, or would like to exercise your data subject rights, please email us at .

Companies and websites within scope

Orthopaedic Specialists and the website www.os.clinic are within scope for this privacy policy.

Collection of personal data

We collect personal data from you for one or more of the following purposes:

  1. To provide you with information that you have requested or which we think may be relevant to a subject in which you have demonstrated an interest;
  2. To initiate and complete commercial transactions with you for the purchase of services;
  3. To fulfil a contract that we have entered into with you;
  4. To ensure the security and safe operation of our websites and underlying business infrastructure, and
  5. To manage any communication between you and us.

Technical informationIn addition, and in order to ensure that each visitor to any of our websites can use and navigate the site effectively, we collect the following:

  • Technical information, including the Internet Protocol (IP) address used to connect your device to the Internet;
  • Your login information, browser type and version, time zone setting, browser plug-in types and versions;
  • Operating system and platform;
  • Information about your visit, including the Uniform Resource Locators (URL) clickstream to, through, and from our site.

In Section 8 below, we identify your rights in respect of the personal data that we collect and describe how you can exercise those rights.

Lawful basis for the processing of personal data

The table below describes the various forms of personal data we collect and the lawful basis for processing this data. Our business architecture, accounting and systems infrastructure and compliance organisation means that all personal data is processed on common, Group-wide platforms. We have processes in place to make sure that only those people in our organisation who need to access your data can do so. A number of data elements are collected for multiple purposes, as the table below shows. Some data may be shared with third parties and, where this happens, this is also identified below.

When we process on the lawful basis of legitimate interest, we apply the following test to determine whether it is appropriate:

The purpose test – is there a legitimate interest behind the processing?Necessity test – is the processing necessary for that purpose?Balancing test – is the legitimate interest overridden, or not, by the individual’s interests, rights or freedoms?

Storage of personal data

Orthopaedic Specialists a UK-domiciled organisation whose primary offices are in the UK.

  • The majority of our websites and web applications are hosted in the EU and are accessed only by our EU-based staff.
  • Our customer relationship management, marketing and accounting systems for all our businesses are either EU-based or hosted by companies participating in the EU – U.S. Privacy Shield Framework, Swiss – U.S. Privacy Shield Framework or have been determined adequate by The European Commission.
  • We use Cloud Service Providers (CSPs) as part of our processing environment. Unless we specifically state otherwise, we are, in respect of all these CSPs, the data controller.
  • Unless we specifically state otherwise all of the CSPs that we use utilise EU-located processing facilities.
  • Our payment processors and banking arrangements are based in the EU.
  • We operate a data retention policy in respect of all data, whether paper-based or digital and those aspects of it which relate to personal data are contained in the table at 5, above.

Security

We have what we believe are appropriate security controls in place to protect personal data. We do not, however, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our sphere of control.

Your rights as a data subject

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email or use the information supplied in the Contact us section below. In order to process your request, we will ask you to provide two valid forms of identification for verification purposes. Your rights are as follows:

The right to be informedAs a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy policy and any related communications we may send you.

The right of accessYou may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you as well as the following information:a) The purposes of the processingb) The categories of personal data concernedc) The recipients to whom the personal data has been disclosedd) The retention period or envisioned retention period for that personal datae) When personal data has been collected from a third party, the source of the personal data

If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.

The right to rectificationWhen you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.

The right to erasure (the ‘right to be forgotten’)Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.

The right to restrict processingYou may ask us to stop processing your personal data. We will still hold the data, but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:

  1. a) The accuracy of the personal data is contestedb) Processing of the personal data is unlawfulc) We no longer need the personal data for processing but the personal data is required for part of a legal processd) The right to object has been exercised and processing is restricted pending a decision on the status of the processing

The right to data portabilityYou may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.

The right to objectYou have the right to object to our processing of your data where:

  • Processing is based on legitimate interest;
  • Processing is for the purpose of direct marketing;
  • Processing is for the purposes of scientific or historic research;
  • Processing involves automated decision-making and profiling.

Contact Us

Any comments, questions or suggestions about this privacy policy or our handling of your personal data should be emailed to

Alternatively, you can contact us using the following postal address:

GDPR Compliance

Orthopaedic SpecialistsHarley Street Specialist Hospital18-22 Queen Anne StreetLONDONW1G 8HUUnited Kingdom

Complaints

Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.

Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority within the European Union. For the United Kingdom, this is the Information Commissioner’s Office (ICO), who is also our lead supervisory authority. Its contact information can be found at https://ico.org.uk/global/contact-us/.

Looking to speak to our team? Call us on 020 7046 8000

To book an appointment
or refer a patient